Returns, Refunds, and Exchanges Policy

At OrbeesGuns.com, we want you to be completely satisfied with your purchase. If you are not happy with your item(s) for any reason, we accept returns, exchanges, and provide refunds within 30 days of receiving your order. Please review our detailed policy below to ensure a smooth return process.

Return Eligibility

  • Time Frame: Items must be returned within 30 days of receiving your order.
  • Condition: Items must be in new, unused condition, and in the original packaging with all accessories and parts included.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Process

  1. Initiate a Return: Contact our customer service team at sales@orbeesguns.com or +1 (323)-402-1201 to initiate the return process. Please provide your order number, item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the Item(s): Securely pack the item(s) in the original packaging and include the RMA number. Ship the package to the address provided by our customer service team.
  4. Inspection and Processing: Once we receive your returned item(s), we will inspect them to ensure they meet our return eligibility criteria. This process typically takes 3-5 business days.

Refunds

  • Approval and Issuance: If your return is approved, a refund will be issued to your original method of payment. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your payment provider.
  • Original Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong item shipped, defective product).

Exchanges

  • Process: If you wish to exchange an item for a different model, size, or color, please follow the return process outlined above. Once your return is received and inspected, we will process the exchange and ship the new item to you.
  • Availability: Exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.

Damaged or Defective Products

  • Reporting: If you receive a damaged or defective product, please contact us within 48 hours of delivery at sales@orbeesguns.com or +1 (323)-402-1201. Provide your order number, photos of the damaged item, and a description of the issue.
  • Resolution: We will arrange for a replacement or refund as quickly as possible at no additional cost to you.

Customer Remorse

  • Returns Due to Customer Remorse: If you wish to return an item due to a change of mind or other non-defective reasons, you are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Error on Our Part

  • Returns Due to Our Error: If the return is due to an error on our part (e.g., wrong item shipped, defective product), we will cover the return shipping costs and provide a full refund or replacement.

Contact Information

For any questions or concerns regarding your return, refund, or exchange, please contact us:

  • Address: 505 N Larchmont Blvd, Los Angeles, CA 90004
  • Phone: +1 (323)-402-1201
  • Email: sales@orbeesguns.com

Thank you for choosing OrbeesGuns.com. We appreciate your business and are dedicated to ensuring your satisfaction